Refund and Returns Policy

Refunds & Returns Policy – DESUKU

Last updated: January 2026

At Desuku (https://desuku.in), customer satisfaction is very important to us. We carefully inspect every product before shipping. However, if you receive a damaged, defective, or incorrect item, we are here to help.

Please read our Refunds & Returns Policy carefully before placing an order.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • You received a damaged product
  • You received a defective product
  • You received an incorrect item (wrong size, color, or design)

📌 Return requests must be raised within 48 hours of delivery.

2. Items Not Eligible for Return

The following items are not eligible for return or refund:

  • Products purchased during sales or discount offers
  • Items returned after the 48-hour window
  • Products that are used, washed, altered, or damaged by the customer
  • Products without original tags, packaging, or invoice
  • Customized or made-to-order items (if applicable)

3. Return Process

To initiate a return:

  1. Email us at support@desuku.in
  2. Mention:
    • Order ID
    • Clear images/videos of the product showing the issue
    • Reason for return

Once approved, our team will guide you through the return process.

⚠️ Do not send products back without approval, as unapproved returns will not be accepted.

4. Return Shipping

  • If the return is approved due to our mistake (damaged/defective/wrong product), we will arrange reverse pickup or reimburse return shipping charges.
  • If reverse pickup is not available in your area, we will guide you on the next steps.

5. Refund Policy

  • Refunds are processed only after the returned item passes quality inspection
  • Refunds will be credited to:
    • Original payment method
    • Or store credit (as applicable)

⏳ Refund processing time:

  • 7–10 business days after approval

Shipping charges (if any) are non-refundable, unless the error was from our side.

6. Exchange Policy

Currently, direct exchanges are not available.
If eligible, you may return the product and place a new order separately.

7. Order Cancellation

  • Orders can be cancelled only before dispatch
  • Once the order is shipped, cancellation is not possible

To cancel, contact us immediately at support@desuku.in

8. Damaged or Incorrect Orders

If you receive a damaged or wrong product:

  • Contact us within 48 hours of delivery
  • Share clear images/videos of the product and packaging
  • Keep the product unused and in original condition

Failure to report within the timeline may result in rejection.

9. Contact Us

For any questions regarding returns or refunds, reach out to us:

📧 Email: support@desuku.in
🌐 Website: https://desuku.in